Welcome to Flower Delivery Potters Bar. These Terms & Conditions govern the use of our online flower delivery service available in Potters Bar and the surrounding areas. By placing an order on our website or by phone, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding with your order.
Our online flower delivery service is available to customers in Potters Bar and surrounding areas. The specific delivery locations and available delivery time slots may vary depending on demand, public holidays, and other operational factors. You can check delivery availability during the checkout process. If your area is not covered, we will notify you at the earliest opportunity and refund any payment taken.
To place an order for flower delivery in Potters Bar:
We strive to ensure that all product descriptions, images, and prices are accurate. However, flowers are natural products and are subject to seasonal and market fluctuations. In rare instances, it may be necessary to substitute certain flowers or items while maintaining the style, quality, and value of your chosen arrangement.
If a significant substitution is required, we will endeavour to contact you prior to dispatch. Minor substitutions that do not affect the overall look and quality may be made without notice. If the entire product is unavailable, we will offer an alternative or issue a full refund at your request.
All prices displayed on our website are in British Pounds Sterling (GBP) and include VAT where applicable. Delivery charges may be applied in addition to the product price and will be clearly stated before completing your order.
Accepted payment methods may include credit/debit cards and other secure online payment systems. Payment must be received in full prior to order dispatch. We reserve the right to reject orders where payment cannot be authorised or where fraudulent activity is suspected.
You may request to amend or cancel your flower delivery order for Potters Bar up until two working days before the scheduled delivery date. After this time, we cannot guarantee changes or cancellations as preparation and dispatch may have begun.
To request an amendment or cancellation, contact us using the method indicated on the website. Provided your request is received within the stated timeframe, we will process your change or cancellation and issue any applicable refund within 5-7 working days.
Orders for same-day or next-day delivery, or for special events (such as Valentine’s Day or Mother’s Day), cannot be cancelled once processing has commenced due to the perishable nature of the products and the fast turnaround.
We offer flower delivery throughout Potters Bar and nearby areas, subject to availability and operational constraints. Delivery dates and times are estimates and may be subject to change due to traffic, weather, or other unforeseen circumstances. While we strive to deliver on your chosen date, we cannot accept responsibility for delays outside our control.
It is your responsibility to ensure accurate delivery details are provided. If the recipient is unavailable, we may leave flowers with a neighbour or in a safe place, or attempt redelivery. Where delivery is unsuccessful and no safe location can be found, we will leave a contact card and attempt to rearrange delivery. Additional charges may apply for redelivery.
If you are not satisfied with your flower delivery in Potters Bar for any reason, please contact us within 24 hours of delivery. Due to the perishable nature of flowers, we may request a photograph to assess the issue. If the flowers are damaged or not as described, we will offer a replacement, a partial refund, or a full refund, depending on the circumstances.
We aim to resolve any complaint or issue promptly and to your satisfaction. Requests made more than 24 hours after delivery may not be eligible for refund or replacement unless exceptional circumstances apply.
By placing an order, you confirm that all information provided is accurate and complete. You must not use our service for illegal purposes or to deliver items that contravene public decency or applicable laws. We reserve the right to refuse service or cancel orders that breach these Terms & Conditions.
From time to time, we may offer promotions or discount codes for online flower delivery in Potters Bar. These are subject to specific terms and may be withdrawn without notice. Unless otherwise stated, promo codes are limited to one use per household, are not transferable, and have no cash value. Misuse or fraudulent use may result in cancellation of the relevant order(s).
All content on our website, including images, text, and logos, is the property of Flower Delivery Potters Bar or its licensors. You may not reproduce, publish, or distribute any material from our site without prior written consent.
Our total liability for any claim arising from your use of our Potters Bar flower delivery service is limited to the amount paid for your order, whether arising in contract, negligence or otherwise. We accept no liability for loss of profits, goodwill, business interruption, or indirect or consequential loss.
We do not accept responsibility for delays or non-performance that result from causes beyond our reasonable control, such as strikes, supply chain disruption, adverse weather, or unforeseen events. Where possible, we will notify you of any such delays at the earliest opportunity.
Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded under the law.
Your personal information will be collected and processed in accordance with our Privacy Policy and in line with UK data protection laws. We will use your information to process orders, improve our service, and, where permitted, for marketing communications. Your information is never sold to third parties.
At times, we may use reputable third-party couriers or suppliers to fulfil your flower delivery to Potters Bar and its environs. We cannot be held responsible for acts or omissions of these third parties, but we will endeavour to resolve any issues raised in line with our ethos of customer satisfaction.
We reserve the right to amend these Terms & Conditions at any time without prior notice. The version posted on the website at the time your order is placed will apply to that order. Continued use of our service after such changes will indicate your acceptance of the updated terms.
If any part of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court, the remaining provisions will remain valid and enforceable.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in relation to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any queries, amendments, or complaints regarding your flower delivery, please refer to the contact section on our website. We are committed to resolving your concerns promptly and professionally.
These Terms & Conditions apply equally to all customers of Flower Delivery Potters Bar, including those ordering for delivery across Potters Bar and its neighbouring areas. By placing an order, you confirm your acceptance of these Terms & Conditions in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Potters Bar, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Potters Bar.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
